Right after inclusion Z-Way determines the functions and capabilities of the new device by sending a lot of requests to the very device. The message „Interview is not complete“ indicates that Z-Way did not receive all the information requested. There are multiple reasons for this:
It is also possible that some wireless interference impacted the interview process. You can go to the “Interview” page and review the process of the interview by clicking the button “Show Interview Results”. All incomplete command classes offer a button to re-do the interview for this command class only. Doing this sometimes helps to finish interview. It is also possible to re-do the whole interview process by hitting the button “Force re-Interview”.
Note: If the reason for an incomplete interview is a failed secure command class you must re-include the device. The secure communication must be established within 10 seconds after inclusion.
Z-Way can’t connect to this device anymore. This means that the device is